Have you got a WiFi range extender by Netgear installed in your home? A WiFi range extender helps you extend the existing network and increases the WiFi range. As soon as you complete the initial installation of the extender, you place it near the place where there was poor to no internet access earlier. Now, you can connect to its WiFi using Netgear_ext ssid, the network name of the Netgear extender. Having issues connecting to this SSID on an iPhone? Read this post and see what can be done to resolve this problem and get the iPhone connected to the extender’s network. We have taken the EX3700 extender as a reference, but you can use the troubleshooting steps for any other extender model as well.
How to Get the iPhone Not Connecting Issue Resolved?
Prior to delving into the troubleshooting process, check if any other device can connect to the extender’s network using the WiFi or not. Also, try to connect your computer or laptop to the Netgear extender’s network using the LAN connection. Perhaps only the WiFi connection is the problem.
If it is only the iPhone that is not getting connected to the Netgear EX3700 extender’s WiFi, then try this:
Only iPhone Can’t Connect
Reboot the iPhone
This is an iPhone-specific issue. So, you need to address it differently. We suggest you reboot your iPhone once which is the best solution to resolve any technical glitch from it. Power it off and on and then try to connect it to the Netgear EX3700 extender’s WiFi using the SSID.
Check WiFi Settings
Check the settings of your phone. See if the WiFi is on or not. Turn off the WiFi and then turn it on and then try connecting to the network.
Bring the Phone Closer
There is a possibility that you are trying to connect to your iPhone from an area that sits outside the boundary line of the Netgear EX3700 extender which is why you can not access WiFi on it. Bring it closer to the extender and then find the extender’s SSID in the list of available networks on the iPhone and connect to it.
No Other Device Can Connect to the Network
If any other device also can not connect to the EX3700 extender’s network, then you should use the solutions given below:
Restart the Extender
Restart your Netgear WiFi extender once and twice to fix any glitches from it instantly. Power it off and then power it on after waiting for some 10 to 15 minutes. In case this process does not help you connect your devices to the extender’s network, then you should power cycle the entire network. So, power off the extender as well as the router. Also, unplug the power cables from their respective wall outlet and let the devices recover the settings. Now, begin by connecting the devices. Plug the cables and power on the devices. Connect to the extender’s network and try accessing Netgear EX3700 setup page and see if it works.
Check Extender Router Connection
When no device can connect to the extender’s network, then there is a chance that the extender itself is not connected correctly to its input source. The input source for the extender is the host router.
You should thus check the connection between the extender EX3700 and the router. Verify the cable connecting these both. It should be in good condition. Plus the connection ought to be finger tight. See to it that ports in use are not damaged.
In the event of having a wireless connection between the two devices, the distance separating the two devices should be considered.
Update the Extender
Consider updating the firmware on your Netgear EX3700 extender in case you haven’t updated it for a long time. Download the latest firmware file for the extender model number that you have. Access the page and install the firmware.
In the End
We are sure that you can now connect your iPhone and other devices to the Netgear wireless range extender’s WiFi without any issues.